Contact us

Contact us at post@famme.no . Please include your order number in the subject field.

Are you waiting for a response? Check your junk/spam.

Please read below before sending an email:

RETURNS/EXCHANGES

You will receive a return label when you fill out the return form linked on the returns page.

COMPLAINT

Do you want to make a complaint about a product? Fill out this form:  Complaints form .

CHANGE ADDRESS

Click HERE if you want to change your address before your order is shipped. 

MY ACCOUNT

My page: Order status, tracking etc. You log in with the same email you ordered with. Here you will also find your order number .

Where is your order?

Most likely you have received tracking via email (check spam), but if this is missing, please contact us!

Can I exchange the items I received?

See the returns page linked above.

Where is the return label?

You will receive this by email when the return form is filled out, but if you need a different type of return, reply to us by email and we will usually order it :)

Change order before it ships?

We can arrange this if your package is not yet sent. Email us and include both what you want to remove from the order and what you want to add. Preferably with product link, color and size so that it is clear what you want to exchange for.

Wrong item received?

Send an email with a picture of the item you received. Please note that if you are returning an item that is incorrectly labeled, please include information about this in the package so that the warehouse is aware of the error when they receive the return.

Missing item?

Send an email and we'll arrange a new shipment in 1,2,3 🚀

Package marked as delivered according to tracking, but you can't find it?

Check with your neighbors and the shipping company. In 99% of cases, this will be resolved.
But if the package is still missing, we are here to resolve this
anyway!

Address for letters:

Famme AS (organization number 913300319) Søndre Kullerød 8, 3241 Sandefjord. 

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